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C
Guest
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| Posted: January 12, 2005, 7:46 pm Post subject: iRobot no longer send complete kits as replacements |
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I bought a Roomba SE from Brookstone and it died after couple of uses.
I thought instead of going back to Brookstone and replace it, I will use the warranty and although I will be without a Roomba for 10 days, atleast I will get a second complete kit.
I never did understand why iRobot actually sends complete new kits, but apparenty they came to that conclusion too.
The Unit I received does seem new, but it was just the Roomba, in a non-sealed brown box without any accessories.
If they changed their policy, it's definitely not worth sending them the unit ($10 for sending the brush guard), but rather go and replace it at the store.
Did iRobot change their replacement policy or I just got the wrong box?
Anyone else received just the unit in a brown box? |
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Linda
Guest
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| Posted: January 12, 2005, 10:36 pm Post subject: |
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| Yup, looks like they wised up. I just got a replacement Discovery, brand new in the retail box - but all that was in the box was the Discovery, no accessories at all. |
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Broadband Lab Rat
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Joined: 07 Dec 2004
Posts: 23
Location: Alabama
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| Posted: January 14, 2005, 3:40 pm Post subject: Re: iRobot no longer send complete kits as replacements |
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C wrote: If they changed their policy, it's definitely not worth sending them the unit ($10 for sending the brush guard), but rather go and replace it at the store.
Definitly not as good as before, but for your $10 you get to keep your old one to play with, dissassemble, or fix ...
I think it was worth it for me... but hey, I'm a geek... |
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Vorg
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Joined: 23 Nov 2004
Posts: 8
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| Posted: January 19, 2005, 2:12 pm Post subject: |
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| 10 days? Tracking shows they got our on the 3rd. Sunday night I sent an email asking the status using the address they listed in the email the sent me right after we called about ours. Still waiting. |
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Linda
Guest
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| Posted: January 19, 2005, 4:48 pm Post subject: |
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Don't write, call.
I called iRobot at 877-855-8593 on Sunday and complained how they were in stock for purchase but not for warranty replacement. I told them I was going to post nasty messages on this message board and guess what?
Got the shipping notice on Monday, had it by Tuesday!
:D |
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Phairestofthemall
Guest
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| Posted: January 24, 2005, 2:12 pm Post subject: |
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| I called em about it and didn't fare so well, guess I need to get cattier. They processed my RMA part on Thursday, but told me the 'brown boxes' were on backorder. |
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Guest
Guest
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| Posted: February 12, 2005, 11:04 pm Post subject: |
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| Was there a battery in the replacement unit? |
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C
Guest
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| Posted: February 13, 2005, 2:00 pm Post subject: |
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Anonymous wrote: Was there a battery in the replacement unit?
No Battery, just the Roomba unit. |
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| iRobot no longer send complete kits as replacements - Click Here to visit the Active Version of this page |
