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bobnielson
Joined: 12 Jun 2007
Posts: 277
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| Posted: June 24, 2008, 2:08 pm Post subject: Repair Deadline? |
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| Why do things always happen in 3's?? RoombaExchange - I see you are have vacation days (good for you) but I can't figure our just exactly when I can send something (roomba and scooba) and get them back in a reasonable time. I hate when companies think everyone has or can use Windows email. It always brings my computer down and I know others in the same boat as well. I need them fixed and sent back within a reasonable time. Please - can you enlighten me to a sending deadline? |
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RoombaExchange
Joined: 21 Aug 2006
Posts: 1204
Location: Florida USA
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| Posted: June 24, 2008, 5:28 pm Post subject: |
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Repair service turn around time is generally 3-4 weeks so you have already passed that point to have it returned before the repair department closes for vacations this year. We will resume repairs Aug 5 and all repairs will be handled in the order in which they arrived.
International and domestic shipping of routine store parts, accessories and Roomba/Scooba orders will not be affected by the vacation dates of the repairs department personnel. |
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