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=RSZ=
Joined: 29 Jan 2008
Posts: 11
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| Posted: July 2, 2008, 9:09 pm Post subject: Is iRobot CS going downhill? |
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I was wondering abt the service level the international community experienced with iRobot? Was it getting bad?
I have been getting quite bad service from them...was on a call yesterday enquiry abt an order and the person was so eager to hang up and insist that I do not have a valid zip code which was correct! :x |
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Magge
Joined: 02 Jan 2008
Posts: 9
Location: Sweden
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| Posted: August 21, 2008, 9:18 am Post subject: |
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Tried to mail them on many e-mail adresses, but no answer!
If you are calling or mailing from outside the USA you are a terrorist and hang out with Bin Laden! Your credit card is a bomb and you should not try to contact them at all you bloody terrorist!!!
It´s not the same with private persons in the USA, they are really nice.
But companys and goverments thinks that all signals comming from outside the USA is a threat!
GET A GRIP AMERICANS! |
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=RSZ=
Joined: 29 Jan 2008
Posts: 11
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| Posted: September 4, 2008, 1:19 am Post subject: |
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:lol:
Can see you are quite frustrated... |
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Bobbie
Joined: 02 Mar 2008
Posts: 108
Location: Fresno
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| Posted: September 4, 2008, 10:34 am Post subject: |
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Online service is bad. They ignore updates and emails and when I did call and talk to a person he didn't have the correct info and I had to repeat it all.
Service policies are bad. (They should send a return authorization prepaid label for return shipping and what is this idiocy about not shipping in the actual box?) I had no problem returning one to Amazon when it didn't work out of the box but returning to iRobot is a pita.
Bobbie |
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